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2018-04-25 11:46:24

Service Advisor , diagnostic technicain, Parts Advisor

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Name :
: chirag patel
Total Experience
: 10 Years 8 Month
: India
Expected Salary
: 4000
Career Level
: Mid Career
Current Salary
: 3500

  • Classified Ad CategoryJobs >> Jobs Wanted >> Other
  • Located Abu Dhabi >> Airport Road

Personal Details

  • Name

    chirag patel

  • Nationality


  • Date of Birth


  • Gender


  • Martial Status


  • Number of Dependants


  • UAE Driving License


  • Total Experience

    10 Years 8 Month

Contact Information

  • Address

    A-1 ishwar nagar society

  • P.O. Box


  • Country


  • Mobile Number


Targeted Job

  • Target Job title

    Service Advisor and diagnostic technician

  • Desired Job Location

    any where

  • Career Level

    Mid Career

  • Desired Monthly Salary


  • Current Monthly Salary


  • Career objective

    Resume - Chirag Patel, Service Advisor and Diagnostic Technician     Dear Sir/Madam, I am writing in regards to the any suitable  position now available with your organazatation -. and my credentials match the requirements listed in your posting. I have acquired training to work as a diagnostic technician also am a Service advisor and Parts Procurement. I developed expertise in handling maintenance and repair needs of brakes, alignments and suspensions of top car brands are concerned. Performing preventative maintenance is my specialty. Please take out some time to go through some of the skills: Well-versed in diagnosing, repairing and troubleshooting engines, installing shock absorbers and exhaust systems along with handling transmission fluids needs of fast cars Functional ability to work through several shifts with the view to ensure completion of projects Strong customer service skills aimed at providing customers with what they need exactly in terms of vehicle repair and maintenance Knowledge of advanced automotive diagnosis technologies and complex vehicular system   Please call +917265907267 to arrange an interview where we can discuss the details in this position in person. Respectfully, Chirag Patel Chirag Patel Resume Attached as MS Word Document  

Work Experience

  • Company Name

    Avis rent a car

  • Position in Company

    Service advisor

  • Start Date


  • End Date


  • Country Worked In


  • City


  • Company Industry


  • Work Description

    SERVICE ADVISOR:            Scheduling service appointments (Obtain customer information and vehicle data prior to arrival).          Performing work specified on the repair order with efficiency and in accordance with dealership.          Opening and closing repair orders (listen and ask questions to fully understand the customers service request and clearly document it on the repair order).          Providing complete and accurate written cost estimates for labor and parts.          Verifying and proof repair stories (Complaint, Cause and Correction).          Communicating directly with the Workshop Manager so that customers can be informed if any additional service is needed. Providing an estimate of time needed for additional repairs.          Testing for breakdowns, mechanical overhauling, installation and replacement of engine components, breaking system, wheel alignment, compressor, radiator, transmission and other auto mechanical components.           Verifying warranty and service contract coverage and exclusions.          Carefully inspecting every completed job for compliance with repair order.          Working with the shop foreman to manage and prioritize work flow.          Educating and up-selling customers on the full scope of services we offer.          Promoting sales of additional repairs.          Providing labour cost estimates, if necessary in conjunction with diagnosis section.          Promoting customer satisfaction & handling customer complaints within the bounds of his authority.          Following up workshop to ensure delivery time as promised.          Ensuring that time of completion is as promised to the customer.           Identifying correct parts and locating them in inventory or ordering the requested part.          Assisting in the operations of the Parts Departments by maintaining and tracking the parts inventory and accessories.          Providing excellent customer service by listening to customer inquiries and requests, asking questions to ensure understanding of needs, and supplying parts in a timely manner.          Using computer to look up and monitor parts requests as well as recording parts disbursed per repair order.          Coordinating with Service Department, Sales Department, Body Shop, and others to ensure that parts requests are met.          Assisting in receiving and stocking parts orders.          Making full use of inventory allowances to keep idle and obsolete inventory to a minimum.          Working with Toyota & Mercedes Benz, Honda, VW, BMW, Land Rover, Nissan Catalogs for car spare parts.          Assisting Service Technicians in determining parts requirements.          Maintaining positive working relationships with vendors.          Informing customers when special order parts have arrived.          Promoting cooperation and teamwork through actions.          Utilized a system for ordering and maintaining parts inventory minimizing costs and maximizing availability          Recommending improvements for the Parts Department.          Analyzed the operation of the department and provides technical assistance to the employees of automobile parts          Worked with body shop manager and service manager to ensure a timely turnaround of parts required for internal jobs          Attends managers meetings and conducts weekly meetings for the automobile parts sales department          Handled the tasks of monitoring and supervising daily reports.          Developed, enforced and monitored set guidelines for working with customers to ensure customer satisfaction          Responsible for supervising stock order procedures.   DIAGNOSTIC TECHNICIAN:          Taking Test-drive vehicles, and test components and systems, using diagnostic tools and special service equipment.          Diagnosing, maintaining, and repairing vehicle automotive systems including engine, transmission, electrical steering, suspension, brakes, air conditioning, etc.          Identify mechanical problems, often by using computerized diagnostic equipment          Test parts and systems to ensure that they are working properly          Follow checklists to ensure that all critical parts are examined          Perform care and maintenance, including changing oil, giving tune-ups, checking fluid levels, and rotating tires          Repair or replace worn parts, such as brake pads and wheel bearing          Disassemble and reassemble parts          Engine overhaul          Use testing equipment to ensure that repairs and maintenance are effective.          Diagnostics Tools using JDIAG and Auto boss. & Control Quality Department.          Diagnose customer vehicle & advise him on necessary repairs (Vehicle acceptance). DDB: Direct dialogue bay.           Experience of advanced diagnostic principles to establish electrical, mechanical and electronic faults.          Good understanding/experience of repairing core vehicle systems including engine transmission, electrical systems, braking, steering, suspension, fuel injection & emissions.          Assisted owner in the management of all aspects of the new and used automobile and light duty truck repair business ensuring the highest standards of customer service.          Set work priorities on a daily basis and managed unscheduled business.          Completed vehicle service requirements by diagnosing and repairing vehicles; including changing filters, tires, belts and hoses and inspecting heating/air conditioning, steering/suspension, brakes, check engine lights, anti-lock brakes, and air bags, ASP, Immobilizer system, Resetting ECM,          Copying Transponder Key and programming.              Maintained a safe and clean environment following standards and procedures and state and federal regulations   N


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